Service
Level Agreement
COVERAGE
This Web Site Availability
Service Level Agreement applies to you if you have
ordered ANY hosting plans ("Service") and you are
in good financial standing with 3iX.
SERVICE
LEVEL
3iX endeavors to
have network connectivity available for http access
by third parties 99% of the time ("Web Site Availability").
CREDITS
In the event that
there is no Web Site Availability, 3iX will credit
the monthly service charge for the Service as calculated
below and as measured 24-hours a day in a calendar
month, with the maximum credit not to exceed the monthly
service charge for the affected month: Web Site Availability
Credit 95% to 99.4% = 25% 90% to 94.9% = 50% 89.9%
or below = 100% In order for you to receive a credit
on your account, you must request such credit within
seven (7) business days after you experienced no Web
Site Availability. You must request credit by sending
an electronic mail message to billing@3ix.org.
For security, the body of this message must contain
your account number/domain name, the dates and times
of the unavailability of your web site, and such other
customer identification requested by 3iX. Credits
will usually be applied within sixty (60) days of
your credit request. Credit to your account shall
be your sole and exclusive remedy in the event that
there is no Web Site Availability.
RESTRICTIONS
Credits shall not
be provided to you in the event that you have no Web
Site Availability resulting from (i) Scheduled maintenance,
(ii) Your behavior or the performance or failure of
your equipment, facilities or applications, or (iii)
Circumstances beyond 3iX's reasonable control, including,
without limitation, acts of any governmental body,
war, insurrection, sabotage, embargo, fire, flood,
strike or other labor disturbance, interruption of
or delay in transportation, unavailability of interruption
or delay in telecommunications or third party services
(including DNS propagation), failure of third party
software or hardware or inability to obtain raw materials,
supplies, or power used in or equipment needed for
provision of your Web Site.
LIMITATIONS
On-line problems occur
continuously. There might come a time when you cannot
access your website or any other service. This is
not necessarily due to 3iX. Perhaps your ISP is experiencing
technical difficulties, or there might be a routing
problem between your ISP and 3iX, making communication
difficult or impossible. We cannot bear the responsibility
of such problems. Our monitoring agents determine
the uptime of our service, and not any one client's
experience.
3iX
Networks
January 2002
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